Complete Business English: Meetings, Emails, Presentations, Customer Service and Professional Communication (Complete English Mastery Series Book 2)

Description

Your English is good enough to read this. It's not good enough to lead the meeting — yet. Complete Business English closes that gap with the exact phrases professionals use at work: to open a meeting, push back on a deadline, handle an angry customer, or explain a slide without losing the room. 234 phrases across 18 chapters, each with pronunciation, a real example, and practice with an answer key. WHY THIS BOOK IS DIFFERENT - Pronunciation for every phrase. International IPA symbols plus a plain-letter respelling with the stressed syllable in CAPITALS, so it works whatever your first language is. - A Common Mistakes box in every chapter. The small things that sound blunt or unprofessional in English, and exactly what to say instead. - Dialogue in Action. The phrases working together in a real exchange, not sitting alone on a list. - Quick Practice with the Answer Key at the end of every chapter, so you check yourself immediately — no flipping to the back of the book. WHAT IT COVERS Meetings that move forward — starting and leading, agreeing and disagreeing, wrapping up and following through. Email that gets replies — openings and requests, tone and politeness, pushing back, everyday scenarios. Calls, presentations and video meetings — the phone and voicemail, opening your talk, explaining data and visuals, handling questions and closing. Customer service and workplace relationships — greeting customers, handling complaints, resolving and reassuring, professional small talk and networking, building rapport, difficult conversations and feedback. WHO THIS IS FOR Professionals who already work in English and want to sound clear, warm and in control — not translated. Intermediate to advanced. American English throughout. Book 2 of the Complete English Mastery Series.

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